About the Role
W Hotels is seeking a Supervisor-Restaurant to join its team in Riyadh, Saudi Arabia. This full-time position is based in the Financial District and focuses on contributing to the guest experience. The Supervisor-Restaurant will be responsible for ensuring smooth restaurant operations, fostering a collaborative team, and maintaining high standards of service and safety.
W Hotels, part of the Marriott International portfolio, is committed to redefining luxury standards through its "Whatever/Whenever" service culture. The company values originality and innovation, encouraging individuals to explore future possibilities.
Key Responsibilities
- Ensure staff collaboration to provide optimal service and meet guest needs.
- Inspect staff grooming and attire, addressing any deficiencies.
- Complete opening and closing duties, including setup, equipment cleaning, and securing the premises.
- Inspect storage areas for organization, proper stock rotation (FIFO), and cleanliness.
- Conduct scheduled inventories and manage stock and supply requisitions.
- Monitor dining rooms for seating availability, service quality, and guest safety and well-being.
- Complete work orders for necessary maintenance repairs.
- Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Adhere to all company and safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to management.
- Complete required safety training and certifications.
- Maintain a clean and professional uniform and personal appearance at all times.
- Protect company assets and maintain the confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs, including assisting individuals with disabilities.
- Thank guests with genuine appreciation for their patronage.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with colleagues.
- Support team goals and respond appropriately to employee concerns.
- Ensure adherence to quality expectations and standards.
- Identify, recommend, develop, and implement improvements for organizational efficiency, productivity, quality, safety, and cost-savings.
Qualifications and Requirements
- High school diploma or *** equivalent.
- At least 2 years of related work experience.
- At least 1 year of supervisory experience.
Required Skills
- Teamwork and collaboration
- Guest service skills
- Inventory management
- Maintenance repair coordination
- Staff hiring and training
- Employee scheduling and evaluation
- Counseling and disciplinary procedures
- Employee motivation and coaching
- Adherence to safety and security policies
- Maintaining professional appearance
- Confidentiality and asset protection
- Effective communication
- Problem-solving abilities
- Driving organizational efficiency
- Improving productivity
- Ensuring quality assurance
- Implementing cost-saving measures
Work Environment and Physical Demands
This is a full-time position located in Riyadh, Saudi Arabia, within the Financial District. The role requires the ability to stand, sit, or walk for extended periods. Physical tasks include moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance. The position also involves grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Movement through narrow, confined, or elevated spaces, as well as up and down stairs and service ramps, may be necessary. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, are also part of the physical demands.
The ability to read and visually verify information in various formats, including small print, and visually inspect tools, equipment, or machines for defects is essential. W Hotels is an equal opportunity employer, valuing diverse backgrounds and providing access to opportunity.
124 / Hour
Part-time
