About the Role
W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and detail-oriented Team Leader-Housekeeping to join their dynamic team. This full-time, non-management position offers an opportunity for individuals with a passion for hospitality and a commitment to maintaining high standards of cleanliness and guest satisfaction. As a Team Leader-Housekeeping, you will play a crucial role in ensuring the smooth operation of the housekeeping department, contributing to the overall guest experience.
This role is based in the Financial District of Riyadh, Saudi Arabia, and requires a proactive approach to managing daily tasks and supporting the housekeeping team. You will be instrumental in upholding the W Hotels brand standards through meticulous attention to detail and a guest-centric mindset.
Key Responsibilities
- Enter the status of rooms cleaned into the system.
- Complete checklists to report the cleanliness and condition of each assigned area.
- Complete all required Housekeeping paperwork accurately and efficiently.
- Identify room assignments and determine the specific type of cleaning required for each room.
- Inspect guest rooms after they have been cleaned by Housekeepers to ensure quality standards are met.
- Respond promptly and professionally to requests from guests and other departments.
- Enter guest rooms following established procedures for gaining access and ensuring vacancy before entering.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Serve as a role model for the housekeeping team, demonstrating professionalism and dedication.
- Follow all company and safety and security policies and procedures diligently.
- Report any maintenance problems, safety hazards, accidents, or injuries immediately.
- Complete all required safety training and certifications.
- Properly store all flammable materials in accordance with safety regulations.
- Ensure uniform and personal appearance are always clean and professional.
- Maintain the confidentiality of proprietary information.
- Protect company assets through responsible handling and care.
- Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
- Assist individuals with disabilities, ensuring their comfort and accessibility.
- Thank guests with genuine appreciation for their patronage.
- Ensure adherence to quality expectations and standards, identifying opportunities for improvement.
- Develop and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Develop and maintain positive working relationships with colleagues and other departments.
- Support the team to reach common goals, listening and responding appropriately to the concerns of other employees.
- Speak with others using clear and professional language.
- Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance, and in excess of 55 pounds with assistance.
- Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Enter and locate work-related information using computers and/or point of sale systems.
- Visually verify and interpret written documents.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- A high school diploma or *** equivalent is preferred.
- At least 1 year of related work experience is required.
- No prior supervisory experience is required for this role.
- No specific licenses or certifications are currently required.
Required Skills
- Proficiency in Housekeeping operations and standards.
- Skills in Hiring, Training, Scheduling, Evaluating, Counseling, Disciplining, Motivating, and Coaching employees.
- Knowledge of Safety and Security Policies and procedures.
- Excellent Guest Service abilities.
- Strong Teamwork and collaboration skills.
- Effective Communication skills, both verbal and written.
- Familiarity with Computer Systems and point of sale systems.
Work Environment and Location
This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.
W Hotels is committed to being an equal opportunity employer, valuing diverse backgrounds and providing access to opportunity. We foster an environment where the unique backgrounds of our associates are celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
