About the Role
IHG Hotels & Resorts is seeking a dedicated Security Officer (CCTV Operator) to join our team in Riyadh, Saudi Arabia. This full-time role is crucial in maintaining a safe, secure, and welcoming environment for our guests, colleagues, visitors, and hotel assets. As a CCTV Operator, you will be at the forefront of our security operations, monitoring and managing the hotel's surveillance systems to ensure the highest standards of safety and service are upheld.
This position offers an opportunity for individuals with 0-1 year of experience to begin their career in security within a globally recognized hospitality brand. You will play a vital role in incident response, operational support, and the overall security posture of the hotel.
Key Responsibilities
- Monitor all CCTV cameras, access control systems, fire alarm panels, and other security equipment to ensure effective surveillance of the property.
- Identify, investigate, and report suspicious activities, security breaches, safety hazards, and operational irregularities.
- Maintain continuous observation of public areas, entrances, exits, back-of-house locations, and other critical areas of the hotel.
- Record, document, and escalate incidents promptly according to hotel procedures.
- Support emergency response activities, including fire alarms, medical emergencies, evacuations, and security incidents.
- Coordinate with Security Officers, Duty Managers, and relevant departments during investigations and emergency situations.
- Ensure CCTV recordings and security data are handled confidentially and in accordance with company policies and local regulations.
- Conduct routine checks of surveillance and security equipment, reporting any malfunctions or maintenance requirements.
- Maintain accurate logs, shift reports, incident reports, and security records.
- Assist with access control management, visitor monitoring, key control, and contractor supervision when required.
- Support loss prevention initiatives by monitoring potential theft, fraud, and unauthorized access.
- Provide professional assistance to guests and colleagues while maintaining a high level of customer service.
- Remain familiar with hotel emergency procedures, security protocols, and local legal requirements.
- Participate in security training, drills, and continuous improvement initiatives.
Qualifications and Requirements
- High school diploma or equivalent qualification.
- Previous experience in security operations, CCTV monitoring, or a related field is preferred.
- Knowledge of CCTV systems, surveillance equipment, and security procedures.
- Basic computer skills and ability to prepare reports and maintain records.
- Good observation, analytical, and problem-solving skills.
- Ability to remain calm and make sound decisions during emergencies.
- Strong communication and interpersonal skills.
- Ability to work rotating shifts, weekends, public holidays, and overnight duties as required.
- Relevant security or CCTV certification/license (where required by local regulations).
Required Skills
- CCTV systems operation
- Surveillance equipment management
- Security procedures knowledge
- Computer proficiency for report preparation and record maintenance
- Strong observation and analytical skills
- Effective problem-solving abilities
- Excellent communication and interpersonal skills
- High attention to detail
- Integrity and confidentiality
- Situational awareness
- Customer focus
- Teamwork and collaboration
- Accountability
- Emergency response readiness
Work Environment and Details
This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work rotating shifts, including weekends, public holidays, and overnight duties as needed. IHG Hotels & Resorts is a globally recognized hospitality brand committed to maintaining high standards of safety and service.
